Effective Date: April 15, 2025
At ServerFuse (https://serverfuse.com), we strive to provide quality hosting services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued. By using our services, you agree to this policy.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on new hosting accounts. If you are not satisfied within the first 7 days of your purchase, you may request a full refund—no questions asked.
This applies only to first-time customers purchasing shared, VPS, or cloud hosting plans.
2. Non-Refundable Services
The following services are non-refundable:
- Domain name registrations, renewals, and transfers
- SSL certificates (once issued)
- Software licenses (e.g., cPanel, WHMCS, etc.)
- Dedicated servers and custom configurations
- One-time setup fees or administrative charges
3. Eligibility for Refunds
To be eligible for a refund:
- You must request the refund within 7 days of account activation
- Your account must not be in violation of our Terms of Service
- You must not have already received a refund from us in the past
4. How to Request a Refund
To request a refund, please contact our billing team by emailing support@serverfuse.com. Include your account details and reason for the request. Refunds are typically processed within 5–10 business days of approval.
5. Chargebacks
Initiating a chargeback without first contacting us for resolution will result in immediate account suspension and may incur additional administrative fees. We encourage customers to reach out so we can resolve any concerns promptly.
6. Changes to This Policy
ServerFuse reserves the right to modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly.
7. Contact Us
If you have any questions about this Refund Policy, please contact:
ServerFuse Billing Team
Email: support@serverfuse.com
Website: https://serverfuse.com
WhatsApp: +234 803 0722 537
